Flight chaos

Eurowings promises better support for travel agents

DRV vice president Ralf Hieke (left); Eurowings sales director Oliver Schmitt (right)
DRV, Eurowings
DRV vice president Ralf Hieke (left); Eurowings sales director Oliver Schmitt (right)

Lufthansa subsidiary Eurowings is promising better communications, more customer service and closer contacts with German travel agents in future after a summer marred by many cancelled and delayed flights.

Lufthansa subsidiary Eurowings is promising better communications, more customer service and closer contacts with German travel agents in future after a summer marred by many cancelled and delayed flights. Travel agents had to cope with extensive additional work due to
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